Performance Improvement
Identify Root Causes of Deficient Performance
- Lack of skill and knowledge
- Lack of the appropriate tools to perform the job
- Lack of motivation - internal and external
- Environmental factors create obstacles to effective performance
Develop Targeted Solutions
- Effective training and coaching programs
- Performance support tools (procedures, checklists, online quick reference guides, and others)
- Establish rewards and consequences for performance
- Resolve environmental obstacles to ensure effective performance